- Shipping Info
-
UK orders under 5KG and non-UK orders under 2KG are shipped Royal Mail First Class.
UK orders over 5KG and non-UK orders over 2KG are shipped DHL.
- Return Policy
-
Damaged or defective goods: in the unlikely event that you receive products which are damaged or defective, we shall, at our own option, either replace or repair any damaged or defective products, or refund to you the amount you paid for the products in question (including the postage and packing you were charged) PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the products and that, in the case of physical products, you return the products in the same condition that you received them.
For digital or downloaded items, we will not entertain claims for faulty products based on production values. We do not specify the criteria under which artists or labels produce their products, and so cannot provide any guarantees of production quality, such as, but not limited to, recording volumes, analogue mastering, frequency ranges in audio files.
Our mistake: if items are not delivered due to a mistake on our part you will be completely refunded, or sent the package again without extra charge; whichever you prefer. Please ensure when you place your order that the correct delivery address is supplied. If you provide the wrong address for whatever reason (for instance, because an old address has been saved from an earlier purchase) and do not notify us before the order is sent, we cannot refund the postage costs. If we accidentally send you items that you did not order, we will refund you for them and also for the cost of the outgoing postage and packing on those individual items, once you send them back to us.
Your mistake: If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items but you will have to pay the P&P charge again.
